Who are your strategic members?
You already have members who are trusted and admired in your community — someone known, someone reliable, someone who cares deeply about the community and wants to ensure its legacy.
ARM-LP strongly encourages you to train strategic members.
Department of How™
ARM-LP’s Department of How™ is a member retention program, a way to reward your volunteers for the time and effort they commit. Department of How™ programs emphasize
that some volunteers need real authority to respond to member service issues.
Don’t think security isn’t a member service issue. It definitely is.