Community security policies are a collaboration between the community and the contractor. A security agency who won’t routinely ask its clients what they need cannot offer effective security programming.

The relationship between the community and the contractor will suffer from this negligence. Both the campus and the contractor must have this common goal: to develop and implement effective post orders and routine security policies for your community.

Each community is different, but each community probably occupies a significant building on a fairly large lot. The campus may not be yours, and it may not be complex, like a hospital or shopping centre, but every campus requires — and security agencies promise to provide — detailed policies and procedures for the guards who provide security on the campus.

Campuses Must Have Written Community Security Policies

The community and contractor service each has a distinct responsibility: to develop and maintain post orders the community needs a trusted servant to define the community’s security needs.

The trusted servant surveys security needs under the supervision of senior decision makers, such as the executive or board. This is not typically a complex process.

A contractor cannot unilaterally create a security program for your community. The contractor’s role is to observe, to suggest, and to provide an expert’s opinion on what policies and procedures will meet your community’s needs.

After you jointly establish needs? The security agency screens, trains, hires, schedules, and evaluates your member service officers.

The agency’s challenge? To integrate your policies and procedures with the contractor’s policies and procedures. The agency then trains its staff to implement your security policies.
Once the Post Orders are developed? The campus is responsible to review and approve them.

Post Orders are important community security policies. They are not the only policies you need.

A Robust Privacy Policy Use of Force
The member service officers who provide your security work for someone else. Who is ultimately responsible if a member service officer discloses confidential information? An explicit policy on use of force is important for legal reasons. Do you permit anyone in your community to be armed – in any way? This includes restraints, pepper spray, batons, or similar. If not, say so.
Special Needs Passwords
The community must outline these issues for the security agency to develop, implement and update appropriate post orders that carry out your needs. It should intuitive for you and not obvious to others. S@mmy1sN0tmyson says something to you but not to anyone else.

Your community needs to control access to the campus. Who is allowed on campus? When are they allowed access? Where are they to enter and leave? Your contractor will craft the post orders to implement your access control policies.

Security Is Always About People.

Who provides security? Who provides first aid? Who may request identification, order people away, or direct them from one place to another?

The member service officers you appoint will be comfortable in some of these matters and uncomfortable in others. It’s reasonably simple to give someone directions. Providing first aid can be a little nerve-wracking, but most of us have done it at one time or another.

It’s not easy for most of us to ask someone for ID — we want to be friendly. It’s even more difficult to escort people off the property.

You don’t want a member service officer who finds these tasks easy — you want a member service officer willing to undertake these tasks.

What is a serious incident?

This is an important question for your community to answer. A community of  young families with reasonably healthy children will have different answers than a community with older and retired members.

Who is empowered to do what during a serious incident?

You need to ensure that your member service officers know how to implement common emergency procedures. They should understand how to use a fire extinguisher. They should be able to identify common hazards, such as dangling electrical cords, and be able to rectify it. They should be aware of how to request emergency service from police, fire, or paramedics.

Do you regularly identify the risks that have a critical impact on the community?

This question is so basic that it commonly goes unasked — we all think that common sense answers this question. It doesn't — it can't. It's important for your community to answer the question directly, to write the answers down, to regularly consult the membership, and to write the answers down again: they will change based on the concerns your members raise.

Have you decided which public and private sector organisations are important in meeting these needs?

We're all aware of police, fire, and paramedic. Most of us know to contact 9-1-1 in an emergency. How do you contact Disaster Response Services? How to reach your hydro utility?